Privacy Policy
Regalis-Dynasty Kennels
Last Updated: 28 August 2026
Regalis-Dynasty Kennels respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our dogs or services, make a purchase, or use our training and boarding services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
For the purposes of data protection legislation, the organisation responsible for your personal information is:
Regalis-Dynasty Kennels
Website: regalisdynasty.com
Email: Contact Us
Address: Regalis Dynasty, Netherwood street, London, NW62JF
If you have any questions regarding how we use your information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect some or all of the following information:
Contact and enquiry information
When you contact us about a puppy, dog or service, we may collect:
- Your name
- Email address
- Telephone number
- Address or general location
- Information about your household
- Information about your previous dog ownership experience
- Information about the type of dog you are looking for
- Information relevant to assessing whether a particular dog is suitable for you
- Details contained within your correspondence with us
Dog ownership and service information
Where you purchase a dog or use our services, we may collect information necessary to manage the relationship, including:
- Your name and contact details
- Dog’s name and identification information
- Microchip information where required
- Purchase information
- Training information
- Boarding dates and requirements
- Veterinary or emergency contact information where relevant
- Records relating to your communications with us
Payment information
Where you make a payment, we may collect information relating to the transaction.
Payment card details may be processed directly by our payment provider. We do not generally store complete payment card numbers or security codes on our own systems.
3. Information You Provide About Other People
If you provide us with information about another person, for example an emergency contact, household member or authorised person collecting a dog, you should ensure that you have permission to provide their information where required.
4. Information We Collect Automatically
When you visit our website, certain information may be collected automatically, depending on the technology and services used on the website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate geographic location
- Date and time of visits
- Referring website
- Website interaction information
This information may be used to understand how visitors use our website, maintain website security and improve our services.
5. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Communicate with prospective puppy and dog owners
- Assess suitability for a particular dog or service
- Process purchases and payments
- Arrange puppy or dog collection and delivery
- Provide training services
- Arrange boarding services
- Maintain customer and transaction records
- Provide after-sales support
- Communicate regarding your dog
- Respond to questions or complaints
- Prevent fraud and misuse
- Maintain website and information security
- Improve our website, services and customer experience
- Comply with legal and regulatory obligations
- Send marketing communications where we have a lawful basis to do so
6. Our Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Contract
Processing is necessary to enter into or perform a contract with you, such as when you purchase a dog or book training or boarding.
Legitimate Interests
Processing may be necessary for our legitimate business interests, provided those interests do not override your rights.
This may include managing enquiries, maintaining business records, protecting our business and animals, improving our services and communicating with existing customers.
Legal Obligation
We may process information where necessary to comply with a legal requirement.
Consent
Where consent is required, we will ask for it before carrying out the relevant processing.
You may withdraw consent at any time where processing is based on consent.
7. Puppy & Dog Enquiries
Because we are responsible for the welfare and appropriate placement of the dogs in our care, we may ask prospective owners questions about their circumstances, experience, household and intended ownership arrangements.
This information is used to help us determine whether a particular dog is suitable for a prospective owner.
Providing information does not guarantee that a sale will take place.
We may retain enquiry records for a reasonable period for business, legal, welfare and record-keeping purposes.
8. Marketing Communications
We may occasionally contact customers or prospective customers about our dogs, training services, boarding, news, events or other services.
Where applicable, marketing communications will be sent in accordance with applicable data protection and electronic marketing laws.
You can unsubscribe from marketing communications at any time by:
- Using the unsubscribe option provided in a marketing email; or
- Contacting us directly.
Unsubscribing from marketing communications does not affect essential communications relating to an existing purchase, booking, payment or service.
9. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business or provide services to you.
These may include:
- Payment processors
- Website hosting and technology providers
- Email and communication providers
- Booking or scheduling providers
- Accounting and financial service providers
- Delivery or transport providers
- Veterinary professionals where necessary
- Professional advisers
- IT and security providers
- Government authorities or law-enforcement bodies where legally required
Third-party providers are expected to process information appropriately and in accordance with applicable data protection requirements.
10. Payments
Payments may be processed through third-party payment providers.
When you make a payment, your information may be processed by the relevant payment provider under its own privacy policy and terms.
We do not request or ask customers to send complete card details to us by email, social media or messaging services.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help websites remember information, understand visitor behaviour and provide certain functionality.
Cookies may be used for purposes including:
- Essential website functionality
- Security
- Website analytics
- Understanding website traffic
- Remembering preferences
- Marketing or advertising, where applicable
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings and, where available, our website cookie preferences.
12. Third-Party Websites & Social Media
Our website may contain links to third-party websites and social media platforms.
These websites operate independently from Regalis-Dynasty Kennels and have their own privacy policies.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. Social Media
We may operate social media accounts and publish photographs or videos relating to our dogs, training activities, events and business.
We will take reasonable care not to publish personal information about customers without an appropriate basis for doing so.
If you appear incidentally in content captured at an event or public setting, different rules may apply depending on the circumstances.
If you have concerns about content featuring you, please contact us.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time will depend on the type of information and why we need it.
For example, we may retain:
- Enquiry records for a reasonable period after an enquiry;
- Customer records for as long as reasonably necessary to manage our relationship;
- Transaction and accounting records for the period required by applicable law;
- Training and boarding records for an appropriate period for business and welfare purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
15. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Alteration
- Unauthorised disclosure
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
16. International Transfers
Some third-party service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
17. Your Data Protection Rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of processing;
- Object to certain processing;
- Request transfer of certain personal information to another organisation;
- Withdraw consent where processing is based on consent.
You also have the right to object to direct marketing.
To exercise a right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
18. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
You can find information about your rights and how to make a complaint on the ICO’s website.
19. Children’s Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
Where information concerning a child is provided to us as part of a legitimate dog ownership or service enquiry, we will only use that information where reasonably necessary for the relevant purpose.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will always be published on this page with the relevant Last Updated date.
21. Contact Us
If you have any questions about this Privacy Policy or how Regalis-Dynasty Kennels processes your information, please contact:
Regalis-Dynasty Kennels
Website: regalisdynasty.com
Last Updated: 28 August 2026